By Ian Darwin on 2016-12-01 19:39After letting me sign up for online banking with RBC, I went to create a direct investing account to buy some shares. After making me click 3 or 4 links to get to the "Create your account" page, I was presented with this bleak admission of failure:
If I recommended Firefox 4 in the web courses I teach, I'd get laughed out of the classroom; Firefox is currently at Version 50, so they're 46 versions behind. Chrome is at version 54, so they're not supporting "only" the current TWELVE versions, that is, the vast majority of users, of the browser that is currently used by more than 50% of the web. Do they want customers, or no?
In other words, "we've created a house of cards based not on this-century web standards, but on incestuous and rococo knowledge of fine details of certain browsers, and, we're not interested in any of this modern stuff from your post-2001 era". FAIL.
I wrote to them on their contact page, where they promised to get back to me within two business days. It's now Day 3 with no response in site. FAIL.
Finally, when I went to my computer museum and found a browser that got past their 4 pages of login blather, I started entering my data, only to see this failure; they would not accept my Social Insurance Number (Canada's equivalent of a SSN), entered with no spaces, nor with spaces. EPIC FAIL.
Their trading business just lost a customer due to this EPIC FAIL. Do not bother trying to sign up online for Direct Investment with RBC.